I won. Persistence and determination pays off. It took repeated calls, explanations, and requests to move up the system. The phone charge has been dropped.
Lesson for all - write down everyone's name that you talk to. Document the time you called, the time that the call was picked up, the length of the call, and the time you are on hold. Don't give up, don't let someone transfer you. Don't threaten to file complaints, just do it. Don't take no for an answer.
Get the name and confirmation/id of the final resolution. Assume that a done deal isn't really done. Document and be prepared.
It's a good thing that I have naturally low blood pressure.
Lesson for all - write down everyone's name that you talk to. Document the time you called, the time that the call was picked up, the length of the call, and the time you are on hold. Don't give up, don't let someone transfer you. Don't threaten to file complaints, just do it. Don't take no for an answer.
Get the name and confirmation/id of the final resolution. Assume that a done deal isn't really done. Document and be prepared.
It's a good thing that I have naturally low blood pressure.
My blood pressure skyrocked just reading this post and I'm drinking a beer!
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